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Common Useful F.A.Q
If you do not find an answer to your questions on this page, send us an e-mail by clicking here:
We will answer all your questions from Monday to Friday from 9:30 to 17:30.
How to register ?
Fill out the registration form on the homepage. To participate in this fantastic skill game, you must become a paid member of Froggytop.com.
How to start playing?
The home page provides a complete overview of all live competitions. Choose the competition you want to participate in and click on "Play Now". The game will begin immediately.
How to play ?
You will activate the game by logging into the competition page. When the countdown is over you will see a question with pictures that will be as many answers as possible. To go to the next question, you will have to answer correctly by clicking on the correct picture. When you have answered all the questions correctly, your time will be recorded and your ranking calculated.
How often can I improve my record time?
You can try to improve your overall time as many times as you want as long as the competition is online. You will be able to win a fantastic gift.
How to win?
The best time of each player is recorded for each competition live. It is the fastest player who wins the competition when it is over. You can find out the end date of the competition by looking at the stopwatch on the competition page.
What can I win?
Each competition reveals the gift you can win before you start playing. You can not redeem your winnings for money.
If I win the competition, how do I receive my gifts?
If you win the competition, we will contact you directly by e-mail. We will send you the gift to the address that will appear in your "My Account" section provided your address has been verified.
What happens if I encounter a problem with the gift I received?
If you have any problem with the gift, contact us at firstname.lastname@example.org as soon as you receive it and we'll tell you what to do.
How can I change my password or contact information?
After logging in, go to the "My Account" section and make the necessary changes.
How can I cancel my registration?
You can delete your account by contacting our customer service department at email@example.com. Make sure you specify the email address, name, and address you used when you registered so we could locate your account. Your account will remain active and available until the end of your registration period.
What should I do if I can not log in to my account?
Make sure you use the correct email address and password. You will find your username in the welcome e-mail you received. If you still can not access your account, send us an email at firstname.lastname@example.org, specifying the email address, name and address you used when registering.
What should I do if I forgot my password?
Use the "forgot password" link and we will send you a new password.